Betsmove

betsmove.com

Player Protection, Support & Safe Gambling

1. Introduction & Player Advice

Betsmove is committed to providing a safe, fair, and enjoyable gaming environment for all customers. We take our responsibility seriously and actively work to prevent problem gambling by offering tools, resources, and guidance to support our players.

We advise all players to:

• Treat gambling as a form of entertainment, not as a source of income.
• Set personal limits on deposits, losses, and session time before you begin.
• Never chase losses — accept them as the cost of entertainment.
• Take regular breaks and avoid playing when tired, stressed, or under the influence of substances.
• Keep track of how much time and money you spend gambling.

2. Self-Assessment Tool

If you are concerned about your gambling habits, please consider the following questions honestly. Answering ‘yes’ to any of them may indicate that gambling is negatively impacting your life.

• Do you spend more money gambling than you can afford to lose?
• Do you find it difficult to stop gambling once you have started?
• Have you ever lied to family or friends about how much you gamble?
• Has gambling caused you financial difficulties or debt?
• Do you gamble to escape problems or relieve feelings of stress or anxiety?
• Have you neglected work, studies, or family responsibilities due to gambling?
• Do you feel restless or irritable when trying to cut back or stop gambling?

If you answered ‘yes’ to one or more of these questions, we strongly encourage you to seek support. Please refer to the resources listed in Section 3.

3. Support & Resources

If you or someone you know may have a gambling problem, the following organisations offer free, confidential advice and support:

• GamCare — www.gamcare.org.uk | Helpline: 0808 8020 133
• Gamblers Anonymous — www.gamblersanonymous.org.uk
• Gambling Therapy — www.gamblingtherapy.org
• BeGambleAware — www.begambleaware.org | Helpline: 0808 8020 133

These services are available 24/7 and are entirely free of charge. Betsmove’s customer support team can also assist you in activating any of the player protection tools described below — please contact us at any time.

4. Player Protection Tools

Betsmove provides the following tools to help players manage their gambling activity. All tools can be activated immediately by contacting our customer support team.

Cooling-Off Period

Players may request a short-term break from their account. Cooling-off periods are available for a minimum of 7 days. During this period, you will be unable to log in or place bets. To activate, contact customer support.

Self-Exclusion

Players who feel they need a longer break may request self-exclusion for a minimum period of 6 months. During self-exclusion:

• Access to your account will be blocked immediately upon request.
• All marketing and promotional communications will cease.
• Requests to lift self-exclusion before the agreed period ends will not be actioned during the exclusion window.

To activate a cooling-off period or self-exclusion, please contact our customer support team immediately via live chat or email. Requests are actioned promptly, 24 hours a day, 7 days a week.

5. Prevention of Underage Gambling

Betsmove strictly prohibits gambling by individuals under the legal gambling age in their jurisdiction. The minimum age to register and gamble is 18 years old. All customers are required to verify their age as part of the KYC process. Any account found to be held by an underage individual will be closed immediately and any funds returned.

Guidance for Parents & Guardians

If you share a device with a minor, we strongly recommend the following precautions:

• Log out of your gambling accounts when not in use and ensure your passwords are not stored or visible.
• Keep your payment card details and banking information secure and out of reach.
• Use parental control software to restrict access to gambling websites. Recommended tools include Net Nanny (www.netnanny.com), Gamban (www.gamban.com), and GamBlock (www.gamblock.com).
• Have an open conversation with children about responsible attitudes towards money and gambling.

This document is reviewed and updated regularly in line with applicable regulatory requirements.