Betsmove
betsmove.com
Terms and Conditions
Last update: June 9, 2026
These terms and conditions, along with the documents referred to below (“Terms”), apply to the use of the betsmove.com website (“Website”) and related or connected services (collectively, “Service”).
These Terms contain important information about your rights and obligations regarding the use of the Website and constitute a legally binding agreement between you — our customer (“Customer”) — and us, so you should review these Terms carefully. By using this Website and/or accessing the Service, whether you are a guest or a registered user with an account (“Account”), you agree to be bound by these Terms, with any changes that may be published from time to time. If you do not agree to these Terms, you should refrain from accessing the Service and using the Website.
The service is owned and operated by Betsmove (“the Company”, “we”, “us”). The Company is licensed to provide online gaming services and operates in accordance with applicable regulatory requirements.
We reserve the right to review and modify the Terms (including the documents referenced and linked below) at any time. You should visit this page periodically to review the Terms and Conditions. Changes will be binding and effective as soon as they are published on this Website. If you object to such changes, you must immediately cease using the Service. Your continued use of the Website after such publication indicates your agreement to be bound by the Terms as modified. Bets not settled before the modified Terms come into effect will be subject to the previously existing Terms.
By accessing the Website and using the Service, you always agree to the following:
3.1. You acknowledge that you are over 18 years of age or that you are of legal age to engage in gambling or gaming activities under the law or jurisdiction applicable to you. We reserve the right to request proof of age from you at any time.
3.2. You acknowledge that you have legal capacity and are capable of entering into a legally binding contract with us. If you do not have legal capacity, you should not access the Website or use the Service.
3.3. You reside in a jurisdiction that permits gambling. You are not a resident of any country where access to online gambling is prohibited for its residents or any person in that country. It is solely your responsibility to ensure that your use of the Service is lawful.
3.4. You may not use a VPN, proxy, or similar service or device that conceals or manipulates your actual location.
3.5. You are an authorized user of the payment method you are using.
3.6. You must make all payments to us in good faith; you must not attempt to refuse a payment or take any action that would result in that payment being recovered by a third party.
3.7. When placing bets, you may lose some or all of the money you deposit into the Service under these Terms and Conditions, and you will be solely responsible for such loss.
3.8. When placing bets, you must not use any information obtained by violating any laws in force in the country where you are placing the bet.
3.9. You are acting solely in your own name, as a private individual, and not on behalf of another party or for any commercial purpose.
3.10. You must not attempt to manipulate any market or element within the Service in bad faith or in a way that would negatively affect the integrity of the Service or ourselves.
3.11. You must always act in good faith in relation to your use of the Service and in general with respect to all bets placed using the Service.
3.12. You, or any of your employees, employers, representatives, or family members, are not registered as an Affiliate in our Affiliate program.
4.1. You should not use the Service in the following situations:
4.1.1. If you are under 18 years of age (or below the age of majority as defined by the laws of the jurisdiction applicable to you), or if you are not legally entitled to enter into a binding legal contract with us, or if you are acting as a representative or otherwise on behalf of a person who is under 18 years of age (or below the age of majority as defined by the laws of the jurisdiction applicable to you);
4.1.2. If you reside in a country where access to online gambling is prohibited for its residents or any person in that country;
4.1.3. If you are a resident of one of the following Restricted Countries or are accessing the Website from one of these countries:
4.1.4. To collect the usernames, email addresses and/or other information of other Customers in any way (e.g. by sending spam, other types of unsolicited emails, or framing or linking to the Service without authorization);
4.1.5. To disrupt, unduly affect, or interfere with the activities of other Customers or the operation of the Service in general;
4.1.6. To disseminate unwanted commercial advertisements, affiliate links, and other solicitations that may be removed from the Service without notice;
4.1.7. In any way that, in our reasonable opinion, may be considered as: (i) defrauding the Service or another Customer using the Service; or (ii) colluding with any other Customer using the Service to obtain an undesirable advantage;
4.1.8. To scrape our materials or infringe any of our Intellectual Property Rights; or
4.1.9. For any unlawful activity.
4.2. You may not sell or transfer your account to third parties; nor may you acquire a player account from a third party.
4.3. You cannot transfer money between player accounts under any circumstances.
4.4. If you use the Service for unauthorized purposes, we may terminate your Account immediately by giving you written notice. In certain circumstances, we may also initiate legal proceedings against you for this reason.
4.5. Employees of the Company, its licensees, distributors, wholesalers, affiliates, advertising, promotional or other agencies, media partners, contractors, and retailers, as well as their immediate family members, may not use the Service with real money without the prior approval of the Company Director or CEO. If such activity is detected, the relevant account(s) will be immediately terminated and all bonuses/earnings will be forfeited.
By using the Service, you always agree to the following:
5.1. We reserve the right, at our sole discretion and without any obligation to state a reason, to refuse the registration application of any applicant.
5.2. Before using the Service, you must personally complete the registration form and read and agree to these Terms. To begin betting on the Service or withdrawing your winnings, we may require you to become a verified Customer, which involves passing certain checks. You may be asked to provide valid proof of identity and any other documentation that may be deemed necessary. This includes, but is not limited to, photo identification (passport, driver’s license or national ID card copy) and a current utility bill showing your name and address as proof of residence. We reserve the right to suspend betting on any Account or restrict Account options until the necessary information is received.
5.3. You must provide accurate contact information, including a valid email address (“Registered Email Address”), and update this information in the future to keep it accurate. It is your responsibility to keep your contact information up-to-date in your Account. Failure to do so may result in you not receiving important notices and information from us regarding your Account, including any changes we make to these Terms. We identify and communicate with our Customers through their Registered Email Addresses. It is the Customer’s responsibility to maintain an active and unique email account, to provide us with the correct email address, and to notify the Company of any changes to that email address. Each Customer is solely responsible for ensuring the security of their Registered Email Address to prevent its use by a third party. The Company will not be liable for any damages or losses deemed or alleged to arise from communications between the Company and the Customer using the Registered Email Address. Any Customer’s Account that does not have an email address accessible to the Company will be suspended until such an address is provided to us. If you knowingly provide false or misleading personal information, we will immediately suspend your account and notify you in writing. In certain circumstances, we may also initiate legal proceedings against you and/or contact relevant authorities who may take action against you as a result.
5.4. You are only permitted to register one Account with the Service. If we detect that you have more than one registered Account, those Accounts may be closed immediately. This includes use by agents, relatives, business partners, affiliates, related parties, associated persons and/or third parties acting on your behalf.
5.5. To ensure your financial security and verify your identity, we may request that you provide us with additional personal information, such as your first and last name, or we may use third-party information providers as we deem necessary. If we obtain any additional personal information through third-party sources, we will inform you of the data obtained.
5.6. You must keep your Service password confidential. Provided that the requested Account information has been provided correctly, we reserve the right to assume that bets, deposits, and withdrawals are made by you. We advise you to change your password regularly and not to disclose it to any third party. Protecting your password is your responsibility, and failure to do so is entirely at your own risk and expense. You may log out of the Service at the end of each session. If you believe that any of your Account information has been misused by a third party, that your Account has been compromised, or that your password has been obtained by a third party, you must inform us immediately. We may request additional information/documents from you so that we can verify your identity. We will immediately suspend your Account when we become aware of such an event. During this period, you are responsible for all activity on your Account, including third-party access, whether or not access has been authorized by you.
5.7. You must never transmit any content or other information from the Service to another Customer or any other party via screenshot (or similar method); nor must you display such information or content in a frame or in any other format other than how it would appear if that Customer or third party typed the Service’s URL into their browser’s address bar.
5.8. When registering, you have the option to use all currencies available on the website. These will be the currencies in which you deposit, withdraw, and play and match bets on the Service, as specified in these Terms. Some payment methods do not process transactions in all currencies. In such cases, a transaction currency will be displayed along with a conversion calculator available on the page.
5.9. We are not obligated to open an account for you, and our website registration page is merely an invitation to register. Whether or not we open an account for you is entirely at our discretion, and if we refuse to open one, we are not obligated to inform you of the reason for our refusal.
5.10. Once we receive your application, we may contact you to request additional information and/or documents in order to comply with our regulatory and legal obligations.
6.1. Accounts may use multiple currencies; in this case, all account balances and transactions will appear in the currency used for the transaction.
6.2. We do not provide credit for the use of the Service.
6.3. We may close or suspend an Account if you fail to comply with these Terms, or if we reasonably believe you will fail to comply, or to ensure the integrity or fairness of the Service, or if we have other reasonable grounds to do so. We may not always provide you with prior notice. If we close or suspend your Account due to your failure to comply with these Terms, we may cancel and/or void any of your bets and retain any funds in your account (including any deposited funds).
6.4. We reserve the right to close or suspend any Account without prior notice and to refund all funds. However, contractual obligations that have already become due will be fulfilled.
6.5. We reserve the right to reject, restrict, cancel or limit any bet at any time for any reason, including bets that are suspected of being placed fraudulently to exceed our betting limits and/or system rules.
6.6. If any amount is mistakenly credited to your account, that amount remains our property and we will inform you of such an error; the amount in question will be recovered from your account.
6.7. If, for any reason, your account balance falls into negative territory, you will owe us the amount of that negative balance.
6.8. You must inform us as soon as you become aware of any errors related to your account.
6.9. Please remember that gambling is purely for entertainment and enjoyment and should be stopped the moment it ceases to be enjoyable. Absolutely do not bet anything you cannot afford to lose. If you feel you may have lost control over your gambling, we offer a self-exclusion option. Simply send a message to our Customer Support Department using your Registered Email Address indicating your desire to SELF-EXCLUDE; this request will take effect within 24 hours of receipt. In this case, your account will be deactivated and you will not be able to log in until you notify us otherwise.
6.10. You may not transfer, sell, or pledge your account to another person. This prohibition includes, but is not limited to, the transfer of ownership of accounts, winnings, deposits, bets, and any legal, commercial, or other rights and/or claims relating to such assets. The prohibition on such transfers also includes, but is not limited to, any form of pledge, collateral, assignment, usufruct, trade, brokerage, mortgage, and/or donation in collaboration with a trustee or any other third party, company, natural or legal person, foundation, and/or association.
6.11. If you wish to close your account with us, please send an email to our Customer Support Department from your Registered Email Address via the links on the Website.
7.1. All deposits must be made from an account, payment system, or credit card registered in your name; deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com or the applicable exchange rate of our bank or payment processor, and then credited to your account accordingly. Please note that some payment systems may apply additional currency conversion fees which will be deducted from your deposit amount.
7.2. Customer deposit and withdrawal transactions may be subject to fees and charges that may be found on the Website. In most cases, we cover the transaction fees for deposits made to your betsmove.com Account. You are responsible for any bank charges you may incur as a result of depositing money with us.
7.3. The Company is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; these are not processed directly by us. If you deposit funds using a credit or debit card, your Account will only be credited if we receive an authorization code from the payment issuer. If your card issuer does not provide such authorization, these amounts will not be credited to your Account.
7.4. You agree to pay in full all payments and expenses you owe to us or your payment providers in connection with your use of the Service. You also agree not to charge-back, waive, cancel, or otherwise reclaim any of your investments; in such case, you will reimburse and indemnify us for such unpaid investments, including any costs we incur in the process of collecting your investment; you also agree that any winnings from bets made using such charged-back funds will be deemed void. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured, or otherwise protected by any deposit or banking insurance system. Furthermore, no interest accrues on any funds held in your player account.
7.5. If you decide to accept any of our promotional or bonus offers by entering a bonus code during deposit, you agree to the Bonus Terms and Conditions and the terms specific to each bonus.
7.6. Funds derived from criminal and/or illegal and/or unauthorized activities should not be deposited with us.
7.7. If you deposit money using your credit card, it is recommended that you keep a copy of the Transaction Records and a copy of these Terms.
7.8. Online gambling may be illegal in your jurisdiction; if so, you are not authorized to use your payment card to deposit funds on this site. It is your responsibility to know the laws regarding online gambling in your country of residence.
8.1. You can withdraw unused funds held in your player account and credited to your account by submitting a withdrawal request in accordance with our withdrawal terms. Except in the case of account closure, the minimum withdrawal amount per transaction is 200 TL (or the equivalent in another currency); in the case of account closure, you can withdraw the entire balance.
8.2. If you wager (place a bet) at least once on your deposited amount, no withdrawal commission will be charged. Otherwise, in order to combat money laundering, we reserve the right to deduct an 8% fee, up to a minimum of 200 TL (or the equivalent in your account currency).
8.3. Before any withdrawal from your account is approved, we reserve the right to request photo identification, address verification, or perform additional verification procedures (requesting a selfie, scheduling a verification interview, etc.) for identity verification purposes. We also reserve the right to verify your identity at any time during our relationship with you.
8.4. All withdrawals must be made to the original debit card, credit card, bank account, or payment method used to make the payment to your Account. We may, at our sole discretion, allow you to make a withdrawal to a payment method that did not originate from your original investment. This will always be subject to additional security checks.
8.5. If your account is inaccessible, inactive, locked, or closed despite your attempts to withdraw funds, please contact our Customer Service Department.
8.6. The maximum daily earnings are 5,000,000 TL. Earnings exceeding this amount may be cancelled.
8.7. Please note that we cannot guarantee that withdrawals or refunds will be processed successfully if you violate the Restricted Use policy outlined in Sections 3.3 and 4.
9.1. You are solely responsible for paying us all payments you owe. All payments to us must be made in good faith; you must not attempt to refuse a payment or take any action that would cause such payment to be recovered by a third party in order to avoid a legitimately incurred obligation. You will reimburse us for any chargebacks, refusals, or recoverys you make, and for any losses we incur as a result. Furthermore, we reserve the right to charge an administrative fee of €50 or the equivalent in currency for each chargeback, refusal, or recovery you make.
9.2. We reserve the right to use third-party electronic payment processors and/or merchant banks to process your payments; provided that you are notified of their terms and conditions, you agree to be bound by their terms and conditions, and that such terms and conditions do not conflict with these Terms.
9.3. All transactions on our site may be monitored to prevent money laundering or terrorist financing activities. Suspicious transactions will be reported to the relevant authority.
10.1. In the event of an error or malfunction in our system or processes, all bets will be considered void. You are obligated to immediately inform us of any error in the Service. In the event of communication or system errors, software errors or viruses and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or any third party for any direct or indirect costs, expenses, losses or claims arising from or resulting from such errors, and we reserve the right to void all such games/bets and take any other action to correct such errors.
10.2. We make every effort to avoid errors when publishing betting odds. However, if, as a result of human error or system problems, a bet is accepted at odds that differ substantially from those available in the general market at the time it is placed, or at odds that are clearly incorrect relative to the probability of an event occurring at the time the bet is placed, we reserve the right to cancel or void such bet, or to cancel or void a bet placed after an event has commenced.
10.3. We reserve the right to recover any overpaid amounts and to adjust your Account to correct any errors. Examples of such errors include incorrect odds or incorrectly entering the outcome of an event. If your Account does not have sufficient funds, we may request that you pay us the outstanding amount related to the erroneous bets. Consequently, we reserve the right to cancel, reduce, or delete any pending games, whether or not they were played with funds resulting from the error.
11.1. The winner of an event is determined on the date the event concludes, and for betting purposes we do not recognize contested or overturned decisions.
11.2. All published results become final after 72 hours, and no objections will be considered after this period. Within 72 hours of the publication of results, we will only reset/correct results due to human error, system error, or errors made by the source of the results.
11.3. If a match result is overturned for any reason by the match’s governing body within the payment period, all money will be refunded.
11.4. If a draw occurs in a game where a draw option is offered, all bets placed on either team winning or losing are forfeited. If a draw option is not offered, everyone will receive a refund if the match ends in a draw. If a draw option is not offered, extra time will count if it is played.
11.5. If an outcome cannot be verified by us, for example if the broadcast stream covering the event is interrupted (and cannot be confirmed from another source), bets relating to that event will be considered void and refunded at our discretion.
11.6. Minimum and maximum bet amounts for all events are determined by us and may be changed without prior written notice. We also reserve the right to adjust limits in individual accounts.
11.7. Customers are solely responsible for their own account transactions. Once a transaction is completed, it cannot be changed. We do not accept responsibility for incomplete or duplicate bets made by the customer and will not consider any dispute claims arising from incomplete or duplicate bets. Customers can review their transactions in the My Account section of the site after each session to ensure that all bets they have requested have been accepted.
11.8. Provided both teams are correct, a match will be valid regardless of the League title under which it appears on our Website.
11.9. The start dates and times displayed on the Website for esports matches are for informational purposes only and are not guaranteed to be accurate. If a match is postponed or suspended and does not resume within 72 hours of the original scheduled start time, the match will be considered void and bets will be refunded. The exception is bets on whether a team/player will advance in a tournament or win the tournament; these remain valid regardless of whether a match is suspended or postponed.
11.10. If an event is published by us with an incorrect date, all bets will be valid according to the date announced by the governing body.
11.11. If a team uses stand-in players, the result still applies as using stand-ins is the team’s choice.
11.12. The company reserves the right to remove events, markets, and other products from the Website.
11.13. A detailed explanation of our sports betting rules can be found on our separate Sports Betting Rules page.
12.1. All communications and notifications you provide to us under these Terms and Conditions shall be sent using a Customer Support form on the Website.
12.2. Unless otherwise specified in these Terms, all communications and notifications from us to you will be published on the Website and/or sent to the Registered Email Address we maintain in our system for the relevant Customer. The method of such communication is entirely and exclusively at our discretion.
12.3. All communications and notifications under these Terms, whether from you or from us, shall be in writing in English and must be sent to and from the registered email address in your Account.
12.4. From time to time, we may contact you via email to provide you with betting-related information, unique promotional offers, and other information from betsmove.com. By accepting these Terms when registering on the Website, you also agree to receive such emails. You may choose to stop receiving such promotional offers from us at any time by submitting a request to Customer Support.
Despite implementing reasonable preventive measures, we cannot be held liable for any interruption or delay in the provision of the Service due to a Force Majeure event that is reasonably beyond our control, such as: a natural disaster; a commercial or labor dispute; a power outage; the act, fault, or omission of any government or authority; the blocking or interruption of telecommunications services; or any other delay or disruption caused by a third party; and we will not be liable for any loss or damage you may suffer as a result. In such a case, we reserve the right to cancel or suspend the Service without incurring any liability.
14.1. To the extent permitted by applicable law, we will not indemnify you for any reasonably foreseeable loss or damage (direct or indirect) that you may suffer as a result of our failure to perform our obligations under these Terms, unless we breach any duty imposed on us by law (including causing death or personal injury through our negligence); even then, we will not be liable to you if such fault is due to: (i) your own fault; (ii) a third party unrelated to our performance of these Terms (e.g., problems arising from network performance, congestion and connectivity or the performance of your computer equipment); or (iii) any other event which neither we nor our suppliers could have foreseen or prevented even if we had exercised reasonable care. Since this Service is intended solely for consumer use, we will not be liable for any kind of business loss.
14.2. If we are held liable for any event under these Terms, our total cumulative liability to you under or in connection with these Terms shall not exceed (a) the value of the bets you placed through your Account in respect of the relevant bet/game or product giving rise to the liability, or (b) a total of €500, whichever is less.
14.3. We strongly recommend that you: (i) verify the suitability and compatibility of the Service with your own computer equipment before using it; and (ii) take reasonable precautions to protect yourself against harmful programs or devices, including installing antivirus software.
15.1. If we suspect or receive notification that you are currently under 18 years of age or under the age of majority (or under the age of majority as defined by the laws of your jurisdiction) at the time you place any bets through the Service, your Account will be suspended (locked) to prevent you from placing further bets or making withdrawals from your Account. We will then investigate the matter, including whether you are betting as a representative or otherwise on behalf of a person who is under 18 years of age (or under the age of majority as defined by the laws of your jurisdiction). If it is determined that: (a) you are currently; (b) you were under 18 years of age or under the age of majority as defined by the laws of your jurisdiction on the relevant date; or (c) you were betting as a representative or at the request of a person who is under 18 years of age or under the age of majority as defined by the laws of your jurisdiction:
15.2. This condition also applies if you are over 18 years of age but are gambling in a jurisdiction that sets a higher age than 18 for legal gambling, and you are below the legal minimum age in that jurisdiction.
15.3. If we suspect that you have violated the provisions of this Article or are attempting to rely on them for fraudulent purposes, we reserve the right to take all necessary steps to investigate the matter, including informing the relevant law enforcement authorities.
We will seek criminal and contractual sanctions against any Customer involved in fraud, deception, or criminal activity. Where any of these are suspected, we will withhold payment from the Customer concerned. The Customer shall be liable to indemnify and hold harmless us, upon demand, for all costs, charges, or losses (including all direct, indirect, or consequential losses, loss of profits, loss of business, and loss of reputation) that we incur or assume as a result of their fraud, deception, or criminal activity.
17.1. Any unauthorized use of our name and logo may result in legal action being taken against you.
17.2. Between you and us, we are the sole owner of the rights to the Service, our technology, software and business systems (“Systems”) and also our rates. You may not use your personal profile for your own commercial gain (e.g., selling your status update to an advertiser); and when you choose a nickname for your Account, we reserve the right to remove or reclaim that nickname if we deem it appropriate.
17.3. You may not use our URLs, trademarks, trade names and/or trade dress, logos (“Trademarks”) and/or ratios in any way that could cause confusion among Customers or the public, or that would defame us in any way, in connection with any product or service that we do not own.
17.4. Except as expressly stated in these Terms, we and our licensors do not grant you any express or implied rights, licenses, title, or interest in the Systems or Trademarks; all such rights, licenses, title, and interest remain exclusively ours and our licensors. You agree not to use any automated or manual device to view or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action against you.
18.1. Subject to these Terms and your compliance with them, we grant you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service solely for your personal, non-commercial purposes. If our agreement with you under these Terms terminates, this license shall also terminate.
18.2. Except for your own content, and as expressly permitted in these Terms or on the Website, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, send, distribute, perform, display, create derivative works from, or otherwise operate the Service and/or any content thereon or any software thereon. No information or content provided to you on or in connection with the Service may be altered or modified, combined with other data, or published in any form, including, for example, screen or database scraping and any other activity aimed at collecting, storing, rearranging, or manipulating such information or content.
18.3. Failure to comply with this Clause may constitute an infringement of our or third-party intellectual property and other property rights, and may expose you to legal liability and/or criminal prosecution.
19.1. For the protection of you and all our Customers, the posting of any unlawful, inappropriate or undesirable content on the Service and/or any such conduct in connection with the Service is strictly prohibited (“Prohibited Conduct”).
19.2. If you engage in Prohibited Conduct, or if we determine, in our sole discretion, that you have engaged in Prohibited Conduct, your Account and/or access to or use of the Service may be terminated immediately without notice. Legal action may be taken against you by another Customer, another third party, law enforcement authorities, and/or ourselves in connection with your Prohibited Conduct.
19.3. Prohibited Conduct includes, but is not limited to, accessing or using the Service for the following purposes:
The above list of Prohibited Conduct is not exhaustive and may be modified by us at any time. We reserve the right to investigate and take all actions we deem appropriate or necessary under the circumstances, in our sole discretion, including but not limited to deleting the Customer’s posts from the Service and/or terminating their Account; and to take any action, with or without notice, against any Customer or third party who directly or indirectly engages in Prohibited Conduct or who knowingly allows any third party to directly or indirectly engage in Prohibited Conduct.
The Service may contain links to third-party websites that are not operated by or affiliated with us and over which we have no control. Links to such websites are provided solely for the convenience of Customers and are not investigated, monitored, or controlled by us in any way for accuracy or completeness. Links to such websites do not imply that we endorse and/or are affiliated with the linked websites, their content, or their owners. We have no control over or responsibility for their accessibility, accuracy, completeness, availability, and usefulness. Therefore, we advise you to take the usual precautions when accessing such websites, including reviewing their privacy policies and terms of use, as is the case when visiting a new website.
21.1. If you have any concerns or questions regarding these Terms, you should contact our Customer Service Department through the links on the Website and use your Registered Email Address for all communication with us.
21.2. Notwithstanding the foregoing, we accept no liability to you or any third party in responding to or processing any complaint we receive.
21.3. If a Customer is dissatisfied with how a bet was settled, they should submit the details of their complaint to our Customer Service Department. We will make reasonable efforts to respond to such inquiries within a few days (and in any case aim to respond to all such inquiries within 28 days of receipt).
21.4. Disputes must be reported within three (3) days from the date the dispute is settled. No claims will be considered after this period. The customer is solely responsible for their own Account transactions.
21.5. In the event of a dispute between you and us, our Customer Service Department will attempt to reach an agreed-upon solution. If our Customer Service Department is unable to reach an agreed-upon solution with you, the matter will be referred to management.
21.6. If all efforts to resolve a dispute to the Customer’s satisfaction fail, the Customer has the right to request that the dispute be resolved through arbitration.
These Terms or any of the rights or obligations set forth herein may not be assigned by you without our prior written consent, which shall not be unreasonably withheld. We may, without your consent, assign all or any part of our rights and obligations under this Agreement to any third party, provided that such third party can provide a service of substantially similar quality by posting written notice to that effect on the Service.
If any provision of these Terms is deemed unenforceable or invalid by a competent authority, that provision shall be amended to the maximum extent permitted by applicable law to ensure its continued application in accordance with the original text’s intent. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
Without limiting our other legal remedies, if you breach any essential term of these Terms in our reasonable opinion, we may suspend or terminate your Account and refuse to continue providing you with the Service, in either case without prior notice. However, you will be provided with prompt notice of any such action.
25.1. Term of the Agreement. These Terms shall remain in full force and effect for as long as you access or use the Service or are a Customer or visitor of the Website. These Terms shall also remain in effect after the termination of your Account for any reason.
25.2. Gender. Words expressing singular numbers also include plural numbers and vice versa; words expressing masculine gender also include feminine and neuter genders and vice versa; words expressing persons include individuals, partnerships, associations, trusts, unincorporated entities, and companies.
25.3. Waiver. Any waiver by us, whether by conduct or otherwise, of any breach or threat by you of any term or provision of these Terms shall not be binding or binding on us unless it is in writing and duly signed by us, and unless otherwise stated in the written waiver, it shall be limited to the specific breach waived. Our failure to enforce any term or provision of these Terms at any time shall not be construed as a waiver of that provision or of our right to enforce that provision at any other time.
25.4. Acceptance and Declaration. By accessing or using the Service from now on, you declare that you have read, understood, and agree to each paragraph of these Terms. Consequently, you irrevocably waive any future objection, claim, demand, or lawsuit contrary to any matter contained in these Terms.
25.5. Language. In the event of any inconsistency between the English version of these rules and their versions in any other language, the English version shall be deemed correct.
25.6. Applicable Law. These Terms and Conditions are governed exclusively by the law in force in the jurisdiction in which the Company is licensed.
25.7. Entirety of the Agreement. These Terms constitute the entire agreement between you and us regarding your access to and use of the Service and supersede all prior agreements and communications, whether oral or written, relating thereto.
These Terms and Conditions apply to betsmove.com and are regularly reviewed and updated in accordance with applicable regulatory requirements.
VES ARO
Policy Documentation
Customer Identification, Privacy, and Responsible Gaming
Know Your Customer (KYC) Policy and Privacy of User Personal Data
User Data Privacy
Know Your Customer (KYC) Requirements
Ves aro and all its brands are obligated to verify the user’s full address, identity, and age. Ves aro and all its brands are committed to full compliance with applicable KYC and Anti-Money Laundering (AML) legislation. Ves aro reserves the right to request verification documents from any customer at any time.
Ves aro collects this information solely to fulfill its legal and ethical obligations regarding customer protection and compliance with regulatory responsibilities. This information will remain exclusively with the relevant user; it will not be sold or transferred to any third party.
Risk-Based Approach and Customer Due Diligence
Ves aro applies a risk-based approach to customer due diligence. All customers are assessed at the time of registration and on an ongoing basis. Enhanced scrutiny is applied where indicators of risk are identified.
Information Collected from Customers
The following information is collected from all customers:
Required Verification Documents
The following documents may be requested from customers:
Restricted and Prohibited Countries
Ves aro manages a list of restricted and prohibited countries where its services cannot be provided. Customers attempting to register or transact from these countries will be rejected. This list is regularly reviewed in accordance with applicable regulatory requirements.
Enhanced State of Mind (EDD)
Enhanced Due Diligence (EDD) is applied to high-risk customers, Politically Important Persons (PEPs), and situations involving large or unusual transactions. EDD may include:
Continuous Transaction Monitoring
Ves aro continuously monitors customer transactions to identify unusual or suspicious activity. If suspicious activity is detected, appropriate action will be taken within the framework of applicable legislation, including reporting to the relevant authorities where necessary.
Responsible Gaming Policy
Ves aro is committed to providing a safe, fair, and enjoyable gaming environment for all its customers. We take our responsibilities seriously and are actively working to combat problematic gambling by offering tools, resources, and guidance to support our players.
We recommend the following to all players:
If you are concerned about your gambling habits, please consider the following questions carefully. Answering ‘yes’ to any of these questions may be a sign that gambling is negatively impacting your life.
If you answered ‘yes’ to one or more of these questions, we strongly recommend seeking support. Please refer to the resources listed in Section 3.
If you or someone you know may be struggling with gambling, the following organizations offer free and confidential counseling and support:
These services are available 24/7 and are completely free. Our Ves aro customer support team can also help you activate any of the player protection tools listed below — please contact us anytime.
Ves aro offers the following tools to help players manage their gambling activities. All tools can be activated immediately by contacting our customer support team.
Cooling Time
Players can request a short break from their accounts. Cooldown periods are a minimum of 7 days. During this time, you cannot log in or place bets. Contact customer support to activate it.
Self-Exclusion
Players who need a longer break may request a minimum of 6 months of self-isolation. During the self-isolation period:
To activate the cool-down period or self-exclusion, please contact our customer support team immediately via live chat or email. Requests are processed quickly, 24 hours a day, 7 days a week.
Ves aro strictly prohibits gambling by individuals under the legal gambling age in their jurisdiction. The minimum age to register and gamble on any Ves aro platform is 18.
All customers are required to verify their age as part of the KYC process. Any account found to be held by a minor will be immediately closed and funds will be returned.
Guidance for Parents and Guardians
If you are sharing a device with a young child, we strongly recommend the following precautions:
This document is regularly reviewed and updated in accordance with applicable regulatory requirements.